BDC Internet Agent – Auto Service Appointments

Sonic Automotive; Ontario (CA); On-site; USD 22,730 - 24,865; Full time

Benefits offered by this job

Health plan premiums based on tenure

Award-winning training

Competitive medical, dental, vision benefits

401k and PTO

Peer to peer teamwork and recognition

Job summary

A leading automotive group is looking for an Esales Agent for its location in Ontario, CA. In this role, you will be responsible for generating service appointments and providing excellent customer service through effective communication. The ideal candidate should thrive in a call center environment, utilizing CRM software and lead management tools to enhance customer satisfaction. Competitive compensation and a comprehensive benefits package are offered, making this a rewarding career opportunity.

Qualifications

• Experience in customer service or a similar field.
• Ability to work independently and as part of a team.
• Ability to respond to inquiries promptly and professionally.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Generate service appointments and manage customer inquiries.
• Compile necessary reports and documentation in a timely manner.

Skills

Excellent verbal and written communication skills

Strong organizational and time management skills

Ability to work in a call center environment

Tools

CRM software

Lead management tools

Job description

A leading automotive group is looking for an Esales Agent for its location in Ontario, CA. In this role, you will be responsible for generating service appointments and providing excellent customer service through effective communication. The ideal candidate should thrive in a call center environment, utilizing CRM software and lead management tools to enhance customer satisfaction. Competitive compensation and a comprehensive benefits package are offered, making this a rewarding career opportunity.