BDC Fixed Ops Associate — Drive Service Appointments

Sonic-Automotive; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision, HSA, 401k and

PTO

Job summary

Lone Star Chevrolet, a Sonic Automotive family dealership in Houston, TX, seeks a BDC Associate for Fixed Ops who will generate service appointments and manage internet inquiries with a high level of customer service. The role requires accurate CRM entry and effective use of lead management tools in a fast-paced environment.

At this Lone Star Chevrolet location, you will join a team that emphasizes training, internal advancement, and comprehensive benefits, with a competitive hourly compensation

Qualifications

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly.
• Generate service appointments.
• Utilize lead management tools effectively.
• Perform other job-related duties as assigned.

Skills

Verbal communication

Written communication

Time management

Teamwork

Call center experience

Tools

CRM software

Lead management tools

Job description

Lone Star Chevrolet, a Sonic Automotive family dealership in Houston, TX, seeks a BDC Associate for Fixed Ops who will generate service appointments and manage internet inquiries with a high level of customer service. The role requires accurate CRM entry and effective use of lead management tools in a fast-paced environment.

At this Lone Star Chevrolet location, you will join a team that emphasizes training, internal advancement, and comprehensive benefits, with a competitive hourly compensation