BDC Fixed Ops Associate — Drive Service Appointments

Sonic Automotive; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

HSA

Job summary

LONE STAR CHEVROLET, a Sonic Automotive family dealership, in Houston, is seeking a BDC Associate - Fixed Ops. The role focuses on generating service appointments and delivering a premium customer experience via CRM and inquiry management.

You will handle internet inquiries, enter data into CRM, and support service operations with accurate documentation. Competitive compensation and benefits accompany a strong training program.

Qualifications

• Experience in customer service or call center environments preferred.
• Strong verbal and written communication skills.
• Ability to work independently and in a fast-paced team setting.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter all customer inquiry data into the CRM accurately and promptly.
• Generate service appointments from inquiries.
• Conduct phone surveys to assess customer preferences and experience.
• Utilize lead management tools effectively to track interest.
• Prepare reports and forms on a timely basis.

Job description

LONE STAR CHEVROLET, a Sonic Automotive family dealership, in Houston, is seeking a BDC Associate - Fixed Ops. The role focuses on generating service appointments and delivering a premium customer experience via CRM and inquiry management.

You will handle internet inquiries, enter data into CRM, and support service operations with accurate documentation. Competitive compensation and benefits accompany a strong training program.