BDC Fixed Ops Associate: Service Appointment Pro

Sonic Automotive, Inc.; Poway, Northern (CA, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Award-winning training

Competitive benefits: medical, dental,

Job summary

The BDC Fixed Ops Associate at Poway Honda, part of Sonic Automotive, coordinates service appointments by handling internet inquiries and delivering a premium customer experience. This role uses CRM software and lead-management tools to track interest and update customer files, while understanding all products, services, and financing options.

Strong communication skills and the ability to work independently or in a team in a fast-paced environment are essential, as is a commitment to excellent

Qualifications

• Respond to internet inquiries with courtesy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Demonstrate clear verbal and written communication.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and deliver high customer satisfaction.

Skills

Communication skills

Teamwork

Call center experience

Time management

Independent work

Tools

CRM software

Job description

The BDC Fixed Ops Associate at Poway Honda, part of Sonic Automotive, coordinates service appointments by handling internet inquiries and delivering a premium customer experience. This role uses CRM software and lead-management tools to track interest and update customer files, while understanding all products, services, and financing options.

Strong communication skills and the ability to work independently or in a team in a fast-paced environment are essential, as is a commitment to excellent