BDC Dealership Agent (On-site)

Global Pacific Support; Houston (TX); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

100% remote work

Growth potential

Non-toxic environment

Job summary

Global Pacific Support is seeking a skilled BDC Dealership Agent to manage inbound and outbound customer communications for our partner dealerships. You will handle inquiries, set appointments, and support dealership operations from a remote home office.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced environment across CRM platforms. Flexibility to work weekends may be required and a reliable internet connection is essential.

Qualifications

• Proven experience in a BDC role or similar customer service/appointment-setting position.
• Strong verbal and written communication skills.
• Experience with CRM systems (VinSolutions, DealerSocket, or similar).
• Ability to multitask and manage a high volume of leads.
• Willingness to work in a fast-paced dealership environment.
• Reliable internet connection and a quiet workspace.
• Willingness to work flexible hours, including weekends if required.

Skills

BDC experience

Communication skills

CRM experience

Multitasking

Attention to detail

Flexible hours

Tools

VinSolutions

DealerSocket

Job description

GLOBAL PACIFIC SUPPORT is seeking a skilled BDC Dealership Agent who will be responsible for managing inbound and outbound customer communications for our partner dealerships. This role requires excellent communication skills, strong attention to detail, and hands‑on experience in handling customer inquiries, setting appointments, and supporting dealership operations.

Join us and play a key role in enhancing customer experience and driving success for our dealership partners!

Requirements

• Proven experience in a BDC role or similar customer service/appointment-setting position
• Strong verbal and written communication skills
• Ability to handle inbound and outbound calls professionally
• Experience working with CRM systems (e.g., VinSolutions, DealerSocket, or similar)
• Strong organizational skills and attention to detail
• Ability to multitask and manage a high volume of leads
• Willingness to work in a fast‑paced dealership environment
• Ability to follow scripts and guidelines while maintaining natural communication
• Reliable internet connection and a quiet workspace
• Willingness to work flexible hours, including weekends if required

Benefits

• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential