BDC - Customer Care Associate

All-American-Chevrolet-Cadillac; Muncie (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

401k

Critical Illness Insurance

Accident Insurance

Disability (STD/LTD)

Job summary

Feldman All American is seeking a Business Development Center Representative to ensure customers have a positive experience from initial inquiry through follow-up. You will handle calls, emails, and chat; schedule appointments; and document customer information accurately.

The role requires excellent communication, multitasking in a fast-paced environment, and familiarity with CRM software and Microsoft Office. Automotive industry knowledge is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software.
• Strong attention to detail and ability to accurately document information.
• Previous experience in customer service or call center environment preferred.
• Automotive industry knowledge is a plus.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency.
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately.
• Follow up with customers to ensure their needs are met and ensure customer satisfaction.
• Update customer information in our database and maintain accurate records of customer interactions.
• Collaborate with other departments to ensure seamless customer service experience.

Skills

Verbal Communication

Written Communication

Multitasking

CRM Software

Microsoft Office

Attention to Detail

Customer Service

Tools

CRM Software

Microsoft Office

Job description

Description

As a Business Development Center Representative for Feldman All American, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency


• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately


• Follow up with customers to ensure their needs are met and ensure customer satisfaction


• Update customer information in our database and maintain accurate records of customer interactions


• Collaborate with other departments to ensure seamless customer service experience

Requirements

• Excellent verbal and written communication skills


• Ability to multitask and work in a fast-paced environment


• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software


• Strong attention to detail and ability to accurately document information


• Previous experience in customer service or call center environment preferred


• Automotive industry knowledge is a plus

Benefits

• Medical, Dental, Vision Insurance


• Life Insurance and AD&D


• 401k


• Critical Illness Insurance


• Accident Insurance


• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.