BDC Representative - Sales

Feldman Automotive; Highland Charter Township (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Automotive is seeking a dedicated BDC Representative to handle inbound calls, emails, and chats from customers, scheduling appointments with the sales team, and ensuring precise documentation of information. The role emphasizes delivering a positive customer experience and coordinating with multiple departments to maintain service quality.

Ideal candidates bring strong communication skills, the ability to multitask in a fast-paced environment, and familiarity with CRM systems.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in computer skills, including Microsoft Office and CRM software.
• Strong attention to detail and ability to accurately document information.
• Previous experience in customer service or call center environment preferred.
• Automotive industry knowledge is a plus.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency.
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately.
• Follow up with customers to ensure their needs are met and ensure customer satisfaction.
• Update customer information in our database and maintain accurate records of customer interactions.
• Collaborate with other departments to ensure seamless customer service experience.

Skills

Communication skills

multitask

CRM proficiency

Detail oriented

Customer service experience

Automotive knowledge

Microsoft Office

Tools

Microsoft Office

CRM software

Job description

Description

As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
• Follow up with customers to ensure their needs are met and ensure customer satisfaction
• Update customer information in our database and maintain accurate records of customer interactions
• Collaborate with other departments to ensure seamless customer service experience

Requirements

• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
• Strong attention to detail and ability to accurately document information
• Previous experience in customer service or call center environment preferred
• Automotive industry knowledge is a plus

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.