Assistant BDC Manager

Feldman Automotive; Novi (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Kia in Novi, MI is seeking an Assistant BDC Manager to ensure positive customer experiences from inquiry to follow-up. You will coordinate with BDC and Sales Managers, handle calls and chats, and schedule appointments with accurate data entry. Strong communication and CRM skills are essential.

The role emphasizes multitasking in a fast-paced environment, knowledge of Microsoft Office, and collaboration across departments to maintain high service standards.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software.
• Strong attention to detail and ability to accurately document information.

Responsibilities

• Collaborate with BDC and Sales Managers to ensure follow up of all unsold prospects.
• Handle incoming calls, emails, and chat inquiries professionally and efficiently.
• Schedule appointments for customers with the sales team and document necessary information.
• Follow up with customers to ensure needs are met and maintain customer satisfaction.
• Update customer information in the database and maintain accurate records of interactions.
• Coordinate with other departments to ensure a seamless customer service experience.

Skills

Customer service

Multitasking

CRM software

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Description

As an Assistant BDC (Business Development Center) Manager for Feldman Kia, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Responsibilities

• Work closely with the BDC and Sales Managers to ensure proper follow up of all unsold prospects
• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
• Follow up with customers to ensure their needs are met and ensure customer satisfaction
• Update customer information in our database and maintain accurate records of customer interactions
• Collaborate with other departments to ensure seamless customer service experience

Requirements

• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
• Strong attention to detail and ability to accurately document information
• Previous experience in customer service or call center environment preferred
• Automotive industry knowledge is a plus

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary + Commission & Bonuses