Sales Support Representative

Paul Miller; West Caldwell (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Paul Miller Honda in West Caldwell, NJ is seeking a friendly receptionist to manage a multi-line phone system, greet showroom visitors, and route inquiries to the appropriate departments. You will collect basic customer information, enter data into the dealership system, and support general office tasks as needed.

Ideal candidates have strong communication, professional appearance, and the ability to answer inquiries promptly while maintaining courtesy and efficiency in a fast-paced automotive

Responsibilities

• Operates a multi-line telephone system and transfers calls to the appropriate person or department.
• Answers all incoming calls quickly and courteously, transferring as needed.
• Takes detailed messages with caller name, number, time, and requested information and forwards promptly.
• Maintains dealership telephone listings and updates records as required.
• Welcomes showroom visitors and refers them to the correct department or sales staff.
• Collects basic customer information and records data in the dealership system.
• Performs general office tasks and supports management as needed.

Job description

Job Details

Job Location: Paul Miller Honda - WEST CALDWELL, NJ 07006

Salary Range: $17.00 - $17.00 Hourly

Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees.

Responsibilities

• Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
• Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
• Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
• Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
• Filters incoming telephone calls, at the request of management.
• Advises the telephone company’s maintenance department of any problems with their system.
• Updates and distributes the dealership telephone listing, as necessary.
• Welcomes customers visiting the show room and inquires as to the purpose of their visit.
• Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.
• Communicates with inquirers and visitors in a professional, friendly and effective manner.
• Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
• Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.
• Records data in a customer tracking system and prepares weekly reports on potential customers for management.
• Does word processing, inputs data to update certain computerized files and files or photocopies documents.
• Opens the mail and forwards it to the individuals concerned.
• Performs office tasks, on request.
• Maintains a professional appearance and a tidy workstation.
• Performs other tasks, based on management requirements and instructions