BDC Associate - Service Appointments & CRM Expert

Sonic Automotive; Poway (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Automotive concierge service

Award winning training

Job summary

Poway Honda, a Sonic Automotive family dealership, is hiring a BDC Fixed Ops Associate in Poway, CA. The position focuses on generating service appointments, responding to internet inquiries, and delivering a premium customer experience using CRM tools.

Competitive pay and benefits are offered, with opportunities for internal advancement and training as part of the Sonic Automotive team.

Qualifications

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate services appointments and track customer interest.
• Exhibit ethical behavior and provide high levels of customer satisfaction.
• Strong written and verbal communication skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile reports and documentation in a timely manner.
• Perform other job-related duties as assigned.

Job description

Poway Honda, a Sonic Automotive family dealership, is hiring a BDC Fixed Ops Associate in Poway, CA. The position focuses on generating service appointments, responding to internet inquiries, and delivering a premium customer experience using CRM tools.

Competitive pay and benefits are offered, with opportunities for internal advancement and training as part of the Sonic Automotive team.