BDC Appointment Specialist - Customer-Driven

Inchcape; Tamuning (GU); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Annual Salary Reviews

Training & Professional Travel

Job summary

Inchcape in Guam is seeking a BDC Service Agent to enhance customer interactions and support dealership growth. You will manage both inbound and outbound communications, ensuring customer satisfaction throughout their journey.

The ideal candidate possesses strong communication and organizational skills, with 1-2 years of relevant experience. The position offers various benefits, including health insurance and paid time off.

Qualifications

• 1–2 years of experience in call center, sales, or customer service roles.
• Ability to manage multiple tasks and maintain accurate records in a CRM system.
• Positive attitude with the ability to handle customer inquiries professionally.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule and confirm service and sales appointments with customers.
• Follow up on internet leads and phone inquiries.

Skills

Strong communication skills

Customer service skills

Organizational skills

Familiarity with CRM systems

Education

High School Diploma or equivalent

Tools

VinSolutions

Xtime

CDK

Job description

Inchcape in Guam is seeking a BDC Service Agent to enhance customer interactions and support dealership growth. You will manage both inbound and outbound communications, ensuring customer satisfaction throughout their journey.

The ideal candidate possesses strong communication and organizational skills, with 1-2 years of relevant experience. The position offers various benefits, including health insurance and paid time off.