Customer-Focused BDC Specialist: Appointments & Support

Inchcape Motors Finland Oy; Tamuning (GU); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Travel

Job summary

Inchcape Motors Finland Oy is looking for a customer-focused BDC Service Agent to manage communications, schedule appointments, and support sales teams. The ideal candidate thrives in a fast-paced environment and has strong communication skills.

You will be responsible for handling customer inquiries, maintaining records, and providing excellent service. Come join a leading global automotive company dedicated to transforming the automotive industry.

Qualifications

• 1–2 years of experience in call center, sales, or customer service roles.
• Ability to manage multiple tasks and maintain accurate records in a CRM system.
• Positive attitude with the ability to handle customer inquiries professionally.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule and confirm service and sales appointments with customers and dealership teams.
• Track daily activities and provide reporting to dealership management.

Skills

Customer service skills

Communication skills

Organization

CRM systems

Education

High School Diploma or equivalent

Tools

VinSolutions

Xtime

CDK

Job description

Inchcape Motors Finland Oy is looking for a customer-focused BDC Service Agent to manage communications, schedule appointments, and support sales teams. The ideal candidate thrives in a fast-paced environment and has strong communication skills.

You will be responsible for handling customer inquiries, maintaining records, and providing excellent service. Come join a leading global automotive company dedicated to transforming the automotive industry.