BDC Specialist: Drive Appointments & Customer Experience

Mckinnon-Nissan; Alabaster (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, and life insur

401(k)

Direct deposit

Sundays off

Paid vacation

Instructor-led training

Professional development

Advancement opportunities

Excellent work environment

Family-owned dealership

Job summary

McKinnon Nissan & Toyota is seeking a Business Development Center Representative to deliver standout customer experiences and guide prospects toward vehicle purchases or service. You will handle calls, emails, and chats, schedule appointments, and maintain CRM records in a fast-paced, team-oriented environment.

The role offers a family-owned dealership culture with opportunities for professional growth, ongoing training, and advancement from within.

Qualifications

• Previous BDC experience or strong customer service/retail experience, preferably in a call-center or dealership environment.
• Excellent verbal and written communication skills.
• A positive attitude and a willingness to work in a fun, competitive, team-oriented environment.
• Comfort and proficiency with technology, including computers, mobile devices, and video communication.

Responsibilities

• Interact with customers by phone, email, and online chat to answer questions and schedule dealership appointments.
• Provide exceptional customer service while offering helpful information and solutions.
• Document customer interactions, comments, and requests accurately in the CRM.
• Schedule follow-up communication when an appointment is not immediately made.
• Use established scripts and processes to effectively schedule appointments.
• Confirm scheduled appointments with customers.
• Maintain and update the BDC appointment board.
• Contact customers who miss appointments and assist with rescheduling.
• Follow up with the appropriate department to determine whether appointments were kept and document the outcome.
• Schedule future follow-up as needed.
• Maintain accurate and up-to-date customer information in the database.
• Consistently work toward and achieve monthly performance goals.

Skills

BDC experience

Customer service

Call-center experience

Strong communication

Tech-savvy

Tools

CRM

Job description

McKinnon Nissan & Toyota is seeking a Business Development Center Representative to deliver standout customer experiences and guide prospects toward vehicle purchases or service. You will handle calls, emails, and chats, schedule appointments, and maintain CRM records in a fast-paced, team-oriented environment.

The role offers a family-owned dealership culture with opportunities for professional growth, ongoing training, and advancement from within.