BDC Appointment & CRM Coordinator

Lithia & Driveway; Collierville (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Job summary

Sunrise Chevrolet Buick GMC at Collierville, part of Lithia & Driveway, is hiring Sales BDC Administrators for a full-time role. Compensation starts at $15.00 per hour with opportunities for growth, training, and a supportive team environment.

You will develop customer relationships, schedule appointments by phone, and maintain accurate CRM records while staying up-to-date on inventory, promotions, and programs.

Qualifications

• 1+ years of customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Familiar with computers and dealership CRM systems.

Responsibilities

• Develop customer relationships to increase appointments, sales, and retention.
• Call customers by phone to schedule appointments and follow up on sales opportunities.
• Maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay informed about vehicle inventory, pricing, programs, and promotions.
• Follow up after visits to ensure satisfaction and address concerns.

Skills

Customer service experience

Phone communication

CRM knowledge

Attendance reliability

Driver's license

Education

High School diploma or equivalent

Tools

CRM systems

Dealership software

Job description

Sunrise Chevrolet Buick GMC at Collierville, part of Lithia & Driveway, is hiring Sales BDC Administrators for a full-time role. Compensation starts at $15.00 per hour with opportunities for growth, training, and a supportive team environment.

You will develop customer relationships, schedule appointments by phone, and maintain accurate CRM records while staying up-to-date on inventory, promotions, and programs.