BDC Administrator – Auto Sales & Customer Care

Lithia & Driveway; Bartlett (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Sunrise Buick GMC at Wolfchase, part of Lithia & Driveway (NYSE: LAD), is hiring for Sales BDC Administrators to support high-volume customer interactions. The role emphasizes building customer relationships, scheduling appointments, and maintaining accurate CRM data across multiple channels.

You will contribute to a team focused on customer care, continuous training, and career growth within Lithia & Driveway. A reliable attendance record and strong communication skills are essential.

Qualifications

• 1+ years of prior customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Comfortable using computers and learning dealership software and CRM systems.
• Reliable attendance, and a commitment to providing outstanding customer service.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
• Contact customers by phone to schedule appointments and follow up on sales opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
• Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.

Skills

Customer service

Call center

BDC

Receptionist

Education

High School diploma or equivalent

Tools

CRM systems

Job description

Sunrise Buick GMC at Wolfchase, part of Lithia & Driveway (NYSE: LAD), is hiring for Sales BDC Administrators to support high-volume customer interactions. The role emphasizes building customer relationships, scheduling appointments, and maintaining accurate CRM data across multiple channels.

You will contribute to a team focused on customer care, continuous training, and career growth within Lithia & Driveway. A reliable attendance record and strong communication skills are essential.