BDC Manager: Lead High-Impact Auto Internet Team

Lithia & Driveway; Bartlett (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Sunrise Buick GMC at Wolfchase is seeking a BDC Manager to lead the BDC team and optimize customer interactions across phone and internet channels. The role emphasizes developing a robust follow-up process and reporting on performance metrics.

Flexible schedule required including evenings, weekends, and holidays; a high school diploma is required, with a college degree preferred. A valid driver's license is required to support dealership operations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 2+ years’ experience as an automotive internet/BDC manager.
• Ability to work flexible schedule including evenings, weekends and holidays.
• Valid driver’s license in your state of residence.

Responsibilities

• Manage BDC team members.
• Develop and implement a solid follow-up process and document success rate.
• Ability to multi-task to manage phone & internet traffic.
• Managing assignment of leads to the appropriate team members to optimize results
• Training team members on phone & internet communications & sales skills.
• Write routine reports and correspondence; calculate figures and amounts such as commissions and percentages.
• Other duties as assigned

Skills

People management

Coaching

Communication

Urgency

Education

High School Diploma

College Degree preferred

Tools

Microsoft Word

Data entry

Job description

Sunrise Buick GMC at Wolfchase is seeking a BDC Manager to lead the BDC team and optimize customer interactions across phone and internet channels. The role emphasizes developing a robust follow-up process and reporting on performance metrics.

Flexible schedule required including evenings, weekends, and holidays; a high school diploma is required, with a college degree preferred. A valid driver's license is required to support dealership operations.