BDC Appointment Coordinator — Customer Experience

pagjobs; Santa Ana (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Career growth opportunities

Job summary

Crevier BMW, a Penske Automotive Group dealership, is seeking a motivated Business Development Center Appointment Coordinator to assist customers via text, email, or social media. You will promptly schedule appointments and maintain accurate records in a fast-paced call-center setting.

The role emphasizes excellent communication, a team-player attitude, and the ability to manage multiple inquiries while delivering a world-class customer experience. Benefits are included.

Qualifications

• High school diploma or equivalent and one year related experience.
• Experience with CRM and lead management tools is preferred.
• Strong communication and customer-service orientation.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media.
• Schedule appointments promptly and professionally.
• Maintain accurate customer records and reports.

Skills

Customer service

Communication

Team player

Organization

CRM software

MS Office

Education

High school diploma

Associate degree preferred

Tools

CRM

Lead management tools

MS Office Suite

Job description

Crevier BMW, a Penske Automotive Group dealership, is seeking a motivated Business Development Center Appointment Coordinator to assist customers via text, email, or social media. You will promptly schedule appointments and maintain accurate records in a fast-paced call-center setting.

The role emphasizes excellent communication, a team-player attitude, and the ability to manage multiple inquiries while delivering a world-class customer experience. Benefits are included.