BDC Appointment Coordinator | Customer Experience

Penske Automotive; Santa Ana (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Crevier BMW, part of the Penske Automotive Group, is seeking a motivated individual for our Business Development Center as an Appointment Coordinator. You will assist customers in a call center environment, handling inquiries via text, email, or social media, and work to schedule appointments with professionalism and care.

Pay is $20 per hour plus commission, with expected yearly earnings of $45,000–$60,000.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt, courteous responses to internet inquiries.

Responsibilities

• Assist customers in a call center environment.
• Communicate with customers via text, e-mail, or social media as assigned.
• promptly and professionally support appointment scheduling.

Skills

CRM

MS Office

Lead management

Customer service

Communication

Job description

Crevier BMW, part of the Penske Automotive Group, is seeking a motivated individual for our Business Development Center as an Appointment Coordinator. You will assist customers in a call center environment, handling inquiries via text, email, or social media, and work to schedule appointments with professionalism and care.

Pay is $20 per hour plus commission, with expected yearly earnings of $45,000–$60,000.