BDC Appointment Specialist — Customer Experience

pagemployeejobboard; Santa Ana (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care options (medical, dental,视

401k with company match

Job summary

Crevier BMW, part of Penske Automotive Group, seeks a motivated Business Development Center Appointment Coordinator in Santa Ana, CA. You will assist customers in a fast-paced call center, coordinating appointments via text, e-mail, or social media, and maintain customer records.

A strong customer focus, communication, and teamwork are essential for success. The role offers $20 per hour plus commission, with expected annual pay between $45,000 and $60,000, plus a comprehensive benefits package

Qualifications

• High school diploma or equivalent with 1 year related experience.
• Associate's degree preferred.
• Genuine interest in delivering exceptional customer experience.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media.
• Promptly schedule appointments and manage inquiries.
• Maintain accurate customer files and reports.
• Collaborate with team to deliver world-class customer experiences.

Skills

Communication

Interpersonal skills

Organizational skills

Team player

CRM

MS Office

Lead management

Education

High school diploma

Associate's degree preferred

Tools

CRM

MS Office Suite

Lead management tools

Job description

Crevier BMW, part of Penske Automotive Group, seeks a motivated Business Development Center Appointment Coordinator in Santa Ana, CA. You will assist customers in a fast-paced call center, coordinating appointments via text, e-mail, or social media, and maintain customer records.

A strong customer focus, communication, and teamwork are essential for success. The role offers $20 per hour plus commission, with expected annual pay between $45,000 and $60,000, plus a comprehensive benefits package