Automotive Call Center Specialist — Drive Sales Appointments

Penske Automotive; Roswell (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Career development and training

Job summary

United BMW, a Penske Automotive Group dealership, is seeking motivated individuals for our Business Development Center to connect customers with the sales team and arrange valuable sales appointments in a call center environment.

The role emphasizes exceptional customer service, teamwork, and strong communication within a fast-paced setting, supported by MS Office, CRM systems, and lead-management tools. Training and career growth opportunities are provided.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Responsibilities

• Assist customers in the car-buying journey by generating appointments and coordinating follow-ups.
• Connect customers with the sales team and arrange valuable sales appointments in a call center environment.
• Maintain accurate customer files and track interest using CRM and lead management tools.

Skills

Customer service

Communication

Team player

Organizational skills

Time management

Tools

MS Office

CRM

Job description

United BMW, a Penske Automotive Group dealership, is seeking motivated individuals for our Business Development Center to connect customers with the sales team and arrange valuable sales appointments in a call center environment.

The role emphasizes exceptional customer service, teamwork, and strong communication within a fast-paced setting, supported by MS Office, CRM systems, and lead-management tools. Training and career growth opportunities are provided.