Service BDC Representative

Penske Automotive; Santa Ana (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Crevier BMW, part of the Penske Automotive Group, is seeking a motivated individual for our Business Development Center as an Appointment Coordinator. You will assist customers in a call center environment, handling inquiries via text, email, or social media, and work to schedule appointments with professionalism and care.

Pay is $20 per hour plus commission, with expected yearly earnings of $45,000–$60,000.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt, courteous responses to internet inquiries.

Responsibilities

• Assist customers in a call center environment.
• Communicate with customers via text, e-mail, or social media as assigned.
• promptly and professionally support appointment scheduling.

Skills

CRM

MS Office

Lead management

Customer service

Communication

Job description

Crevier BMW, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment, communicating with customers via text, e-mail, or social media as assigned.

Pay for this position is $20 per hour plus commission. The expected pay is $45,000-$60,000 per year.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work.

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal, and organizational skills.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.

• Excellence: Provide an unparalleled level of expertise to support customer's overall experience.

• Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Pay for this position is $20 per hour plus commission. The expected pay is $45,000-$60,000 per year.

Type: Full-time

Dealership: Crevier BMW

Location Address: 1500 Auto Mall Drive

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.