BDC Appointment Specialist – Customer Experience

Crevier BMW; Santa Ana (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth

Job summary

Crevier BMW, part of Penske Automotive Group, is seeking motivated individuals to join our Business Development Center as Appointment Coordinators in Santa Ana, CA. You will promptly and courteously assist customers in a call center environment, communicating via text, email, or social media.

Pay starts at $20 per hour plus commission, with expected annual earnings of $45,000-$60,000. We offer health care options, a 401(k) plan with company match, and career growth through ongoing training and

Qualifications

• Customer-focused approach to delivering extraordinary service.
• Strong verbal and written communication and teamwork.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Assist customers in a call center environment via text, email or social media.
• Promptly respond to internet inquiries with courtesy and accuracy.
• Maintain and update customer files and reports using CRM tools.

Skills

Customer service

Communication

Team player

Organizational skills

Interpersonal skills

Tools

MS Office

CRM

Lead management

Job description

Crevier BMW, part of Penske Automotive Group, is seeking motivated individuals to join our Business Development Center as Appointment Coordinators in Santa Ana, CA. You will promptly and courteously assist customers in a call center environment, communicating via text, email, or social media.

Pay starts at $20 per hour plus commission, with expected annual earnings of $45,000-$60,000. We offer health care options, a 401(k) plan with company match, and career growth through ongoing training and