BDC Agent: Lead Outreach & Appointment Mastery

Dreamville Staffing; Lumberton (NC); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive pay plus bonuses

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and career development

Friendly work environment

Job summary

A customer service staffing agency is seeking a BDC Agent in Lumberton, North Carolina. As the first point of contact for potential customers, you will respond to inquiries, schedule appointments, and follow up to ensure a great experience. The role calls for strong communication and organization skills, with a flexible schedule that may include evenings and some Saturdays. Competitive pay and benefits, including health insurance and paid time off, are offered.

Qualifications

• Previous experience in customer service or call center preferred.
• Excellent communication and organization.
• Comfortable speaking on the phone.
• Able to multitask in a team environment.
• Basic computer skills and typing.
• Flexible availability for shifts.
• Valid driver's license required.

Responsibilities

• Respond to inquiries via phone and chat promptly.
• Make outbound calls to follow up with leads.
• Schedule appointments for the sales department.
• Accurate entry of customer information in CRM.
• Maintain professionalism and product knowledge.
• Work flexible hours, including Saturdays.

Skills

Communication skills

Organizational skills

Multitasking

Customer service experience

Job description

A customer service staffing agency is seeking a BDC Agent in Lumberton, North Carolina. As the first point of contact for potential customers, you will respond to inquiries, schedule appointments, and follow up to ensure a great experience. The role calls for strong communication and organization skills, with a flexible schedule that may include evenings and some Saturdays. Competitive pay and benefits, including health insurance and paid time off, are offered.