BDC Specialist: Drive Appointments & Customer Experience

Green Ford, Inc.; High Point (NC); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive pay with performance-based

Bonuses

Paid training

Career advancement opportunities

Employee benefits and dealership perks

Job summary

Green Ford, Inc. in High Point, NC is seeking a friendly and proactive Business Development Center (BDC) Representative to join our automotive team.

You’ll be the first point of contact for internet leads, phone inquiries, and new opportunities, helping customers and supporting the sales team to turn prospects into guests. Responsibilities include timely responses, appointment scheduling, follow-up via phone, text, and email, and accurate CRM updates.

Qualifications

• Positive, energetic, and professional personality.
• Excellent communication and listening skills.
• Comfortable speaking with customers over the phone.
• Strong follow-up and organizational skills.
• Goal-oriented and motivated to earn.
• Automotive or dealership experience is a plus, but not required.
• Previous BDC, call center, sales, or customer service experience is a plus.

Responsibilities

• Respond promptly to incoming internet, phone, and customer inquiries.
• Make outbound calls and follow up with prospective customers.
• Schedule and confirm sales and service appointments.
• Build relationships with customers through phone, text, and email.
• Maintain accurate customer information and follow-up activity in the CRM.
• Work closely with the sales team to ensure a smooth handoff to the dealership.
• Follow up with missed appointments and unsold customers.
• Meet and exceed monthly appointment and performance goals.
• Provide an exceptional customer experience from the first interaction.

Skills

Outgoing personality

Excellent communication

Phone skills

CRM experience

Follow-up skills

Tools

CRM software

Job description

Green Ford, Inc. in High Point, NC is seeking a friendly and proactive Business Development Center (BDC) Representative to join our automotive team.

You’ll be the first point of contact for internet leads, phone inquiries, and new opportunities, helping customers and supporting the sales team to turn prospects into guests. Responsibilities include timely responses, appointment scheduling, follow-up via phone, text, and email, and accurate CRM updates.