Findlay Acura Sales BDC Agent

Findlay Acura; Henderson (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Generous bonus programs

Paid Vacations

Medical, Dental, and Vision insurance

401K

Job summary

A premier automotive dealership is offering an exciting opportunity for an entry-level Sales BDC Agent. The ideal candidate will manage customer leads through effective communication, set up sales appointments, and maintain detailed records. Required qualifications include strong customer service skills and familiarity with CRM software. This full-time role offers a supportive environment with opportunities for advancement and a comprehensive benefits package, including medical and 401K options.

Qualifications

• Previous experience in a BDC role, preferably in the automotive industry.
• Proficient in using data mining software to gather and analyze customer data.
• Strong understanding of customer service techniques.

Responsibilities

• Handle all incoming internet leads and phone leads.
• Contact customers to set up appointments for services.
• Keep records of customer interactions and transactions.

Skills

Customer service techniques

Communication skills

Multitasking

Sales goals focus

Education

High school diploma or equivalent

Degree in marketing or business

Tools

CDK Eleads CRM

Data mining software

Job description

Join to apply for the Findlay Acura Sales BDC Agent role at Findlay Acura

Findlay Acura is a premier new car dealership committed to providing a seamless car buying experience to our valued customers. We are proud of our dedicated team and our reputation for exceptional service.

Position: Business Development Center (BDC) Agent

Job Type: Full-Time

Responsibilities

• Lead Management: Handle all incoming internet email leads and internet phone leads.
• Customer Communication: Contact potential and existing customers through calls, texts, or emails to set up appointments or provide information about our products and services.
• Appointment Setting: Schedule sales appointments and coordinate with the sales team.
• Data Management: Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Utilize data mining tools to uncover new sales opportunities.
• Follow-ups: Ensure timely follow-up with customers who have shown interest in our products and services.
• Collaboration: Work closely with sales staff to maximize sales opportunities.
• Performance Metrics: Meet or exceed monthly quotas and other key performance indicators set by management.

Requirements

• Previous experience in a BDC role, preferably in the automotive industry.
• Experience with CDK Eleads CRM software.
• Proficient in using data mining software to gather and analyze customer data.
• Strong understanding of customer service techniques.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Results-driven with a focus on achieving sales goals.
• High school diploma or equivalent; a degree in marketing, business administration, or a related field is a plus.

Benefits

• Opportunity for advancement
• Great working environment
• Generous incentive and bonus programs
• Benefits eligibility after 60 days
• Paid Vacations
• Medical, Dental, and Vision insurance
• 401K

Seniority level

Entry level

Employment type

Full-time

Job function and Industries

Sales and Business Development; Motor Vehicle Manufacturing