BDC Agent

Lithia & Driveway; Smyrna (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Lithia & Driveway in Smyrna, GA is seeking a Service BDC Admin to manage the service appointment process, communicate with customers, and support the service department.

The ideal candidate is organized, customer-focused, and comfortable in a fast-paced automotive setting. Prior customer service or administrative experience is required, with automotive exposure being a plus.

Qualifications

• High School diploma or equivalent required.
• 2+ years of customer service or administrative experience preferred.
• Automotive environment experience is a plus.

Responsibilities

• Lead customer relations and manage service appointment processes.
• Gather accurate customer information for follow-up and retention.
• Maintain knowledge of product information, pricing, and promotions.
• Communicate with customers by phone, email and text to resolve issues and set appointments.

Education

High School diploma or equivalent

Job description

Dealership:L0582 Wade FordLithia Wade FordHiring: Business Development Center AdminPay: Varies, depending on experience.Schedule: Full-timeLocation: On-site at dealershipWhy Join Our Team?As a Service BDC Admin, you'll play a key role in scheduling service appointments, communicating with customers, and supporting the service department behind the scenes. If you're organized, customer-focused, and enjoy working in a fast-paced environment, this is a great opportunity to build a rewarding career with a growing automotive team.What You'll DoLead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.Gather accurate customer information to create a database for continual follow-up and retentionBuild and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.Utilize computer skills within our internet department to increase appointments, sales, and customer retention.Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.What You'll Bring2+ years of previous customer service, administrative or automotive experience requiredExcellent organization and attention to detailAbility to multitask and prioritize in a fast-paced environmentStrong computer skills and the ability to learn new systemsAbility to confidently communicate with customers by phone, email, and textReliable attendance and a strong work ethicAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.