BDC Agent

3M HEALTHCARE; League City (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Honda of Clear Lake is seeking a proactive BDC Administrator to manage customer data for parts, service and sales, ensuring timely follow-up and retention. The role emphasizes gathering accurate information and maintaining current product knowledge, pricing and promotions.

You will use computer and phone systems to drive appointments, engage customers, and support dealership goals across departments, enhancing customer retention and sales opportunities.

Qualifications

• Clear and professional information presentation.
• Effective time management.
• Typing efficiently.
• Basic computer and phone computer skills.

Responsibilities

• Gather accurate customer information to create a database for follow-up and retention.
• Build and maintain knowledge of product information, pricing, and dealership promotions.
• Utilize computer & phone systems in the Internet department to increase appointments, sales and retention.
• Schedule solid appointments using customer calls, sold/unsold floor traffic, referrals and service/parts customers.

Skills

Clear communication

Time management

Typing speed

Basic computer skills

Job description

Dealership: L0358 Honda of Clear Lake

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Qualifications

• Ability to present information in a clear and professional manner.
• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Basic & phone computer skills.