Automotive BDC Specialist — Customer Care & Appointments

Madison Honda; Clinton (NJ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Ongoing company-wide training

Growth opportunities

Professional working environment

Comprehensive training

Job summary

Madison Honda, located in Clinton, NJ, is seeking an Automotive Customer Service BDC Consultant to be the vital link between customers and our sales/service departments. Responsibilities include handling calls, scheduling appointments, and providing an excellent customer experience.

The ideal candidate must possess a high school diploma and have experience in phone-based customer service. We offer comprehensive training, competitive compensation, and a supportive work environment aimed at personal and professional growth.

Qualifications

• Experience in phone-based customer service, telemarketing, or business development preferred.
• Familiarity with scripted communications or alternative selling techniques is a plus.
• Professional and friendly demeanor at customer contact points.

Responsibilities

• Handle inbound and outbound calls professionally and schedule appointments.
• Log customer comments accurately in the system and follow up as needed.
• Maintain customer information in the database and respond to website requests.

Skills

Phone-based customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Madison Honda, located in Clinton, NJ, is seeking an Automotive Customer Service BDC Consultant to be the vital link between customers and our sales/service departments. Responsibilities include handling calls, scheduling appointments, and providing an excellent customer experience.

The ideal candidate must possess a high school diploma and have experience in phone-based customer service. We offer comprehensive training, competitive compensation, and a supportive work environment aimed at personal and professional growth.