General Sales Manager

Lithia Motors; Smyrna (GA); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Wellness Programs

Résumé du poste

Lithia Motors’ Wade Ford in Smyrna, GA is seeking a General Sales Manager to lead the dealership’s sales team and deliver an exceptional customer experience.

The GSM will oversee sales process management, staff development, and customer engagement, coordinating with store leadership to meet volume and profitability targets in a fast-paced environment.

Qualifications

• 3+ years of progressive automotive sales leadership experience in an OEM franchise dealership.
• Proven track record of leading high-performing teams and achieving sales, profitability, and customer satisfaction goals.
• Strong knowledge of desking, deal structure, inventory management, CRM systems, digital retailing, and dealership operations.

Responsabilités

• Sales Process Management: ensure vehicles sales goals are attained by holding staff accountable.
• Staff Recruiting, Training and Development: coach and mentor sales staff to improve performance.
• Customer Engagement: greet customers promptly and resolve escalated concerns.
• Administrative Duties: prepare schedules and participate in store meetings.

Connaissances

Automotive sales leadership

Leadership

CRM systems

Communication

Negotiation

Problem-solving

Description du poste

Dealership: L0582 Wade Ford Wade Ford, Smyrna, GA Hiring: General Sales Manager

Why Join Our Team?

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact, both in their store and across the company. Here you'll find: Real opportunities for advancement across a national network Leadership development and training through our internal learning programs A culture that recognizes and rewards results The ability to drive store success with the autonomy to shape your team.

What You’ll Do

This role is a key driver of performance, culture, and customer experience.

Sales Process Management Ensure vehicles sales goals are attained by holding Sales Manager and Sales Representatives accountable to Lithia sales process and customer experience. Manage daily activity of Sales Managers and sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met. Ensure Sales Managers are engaging directly with the customer. When there isn't enough Sales Management coverage, GSM engages directly with customer. Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.

Sales Staff Recruiting, Training and Development Train Sales Managers and sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge. Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.

Customer Engagement Ensure all customers greeted promptly in a professionally and friendly manner. Address and resolve escalated customer concerns promptly and professionally. Assist Sales Representatives with customers when needed in order to ensure sale of vehicle. Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.

Administrative Duties Prepare and communicate work schedules for all sales related staff. Complete all month-end procedures accurately and on time. Participate in store meetings including, but not limited to, Sales Receivables, Save-a-Deal and Store Manager meetings. Track ad sourcing by communicating with customers to identify what brought them to the store.

What You’ll Bring

3+ years of progressive automotive sales leadership experience within an OEM franchise dealership. Demonstrated success leading high-performing teams and consistently achieving sales, profitability, and customer satisfaction goals. Strong understanding of desking, deal structure, inventory management, CRM systems, digital retailing, and dealership operations. Strong leadership, communication, negotiation, problem-solving, and conflict-resolution skills. Highly organized with the ability to prioritize multiple initiatives in a fast-paced, results-driven environment. Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!