BDC Administrator

L0418 Suburban Cadillac of Plymouth; Plymouth (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Employee vehicle purchase programs

Career development

Training and support

Wellness resources

Job summary

Suburban Cadillac of Plymouth is seeking a motivated BDC Administrator to respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from initial interest to dealership visits.

This role emphasizes customer-first service with strong communication, organization, and CRM proficiency. Automotive experience is helpful but not required; training is provided to the right candidate.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and follow-up abilities.
• Ability to manage multiple conversations and priorities.
• Comfort with computers, email, text, and CRM systems.
• Willingness to learn and grow in automotive industry.

Responsibilities

• Respond promptly to customer inquiries by phone, email, text, and online platforms.
• Make outbound calls to prospective and existing customers.
• Schedule and confirm sales and service appointments.
• Provide accurate, helpful information and create excitement about visits.
• Follow up with customers throughout the inquiry and appointment process.
• Maintain accurate customer records in the dealership CRM.
• Collaborate with dealership leadership, sales, and service teams.
• Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset.
• Meet department appointment, follow-up, and performance goals.

Skills

Communication skills

Phone/email/text handling

Organization

CRM experience

Multitasking

Tools

CRM systems

Job description

Dealership: L0418 Suburban Cadillac of Plymouth BDC Administrator Suburban Cadillac of Plymouth Hiring Immediately | Customer-Focused Opportunity | Career Growth in Automotive Suburban Cadillac of Plymouth is looking for a motivated, professional, and highly organized BDC Administrator to join our team. This is an excellent opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and knows how to turn customer interest into a positive dealership experience. Automotive experience is helpful, but it is not required. We are prepared to train the right person who brings strong communication skills, confidence, urgency, and a genuine desire to help customers. As a BDC Administrator, you will often be one of the first points of contact for our customers. You will respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from the customer’s initial interest to their dealership visit.

What You’ll Do

• Respond promptly and professionally to customer inquiries by phone, email, text, and online lead platforms
• Make outbound calls to prospective and existing customers
• Schedule and confirm sales and service appointments
• Provide customers with accurate, helpful information while creating excitement about their visit
• Follow up consistently with customers throughout the inquiry and appointment process
• Maintain accurate and detailed customer records in the dealership CRM
• Partner closely with dealership leadership, sales, and service teams
• Help ensure every customer receives a professional, timely, and welcoming experience
• Meet individual and department appointment, follow-up, and performance goals
• Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset

What You’ll Bring

• Strong verbal and written communication skills
• A friendly, confident, and professional phone presence
• Excellent organization and follow-up habits
• The ability to manage multiple conversations and priorities
• A sense of urgency and strong attention to detail
• Comfort working with computers, email, text communication, and CRM systems
• Reliability, accountability, and a team-first attitude
• The ability to remain positive and professional in a fast-paced environment
• Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a plus
• A willingness to learn and grow within the automotive industry

Why Join Suburban Cadillac of Plymouth?

At Suburban Cadillac of Plymouth, you will be part of a team that values professionalism, customer service, teamwork, and continuous improvement. We are looking for someone who wants more than just another customer service position—we want someone interested in building valuable skills and growing a long-term career. As part of Lithia & Driveway, our team is guided by core values that shape how we serve our customers and support one another: Earn Customers for Life Take Personal Ownership Improve Constantly Have Fun

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) retirement plan
• Employee vehicle purchase programs
• Career development and advancement opportunities
• Training and support from an experienced dealership team
• Additional employee benefits and wellness resources

Ready to Start Your Automotive Career?

Bring your communication skills, energy, and customer-focused mindset to Suburban Cadillac of Plymouth. Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!