BDC Administrator

L0535 Buick GMC of North Miami; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

Buick GMC of North Miami is seeking a detail-oriented BDC Administrator to handle inquiries via phone and digital channels, schedule appointments, and maintain follow-up activities. You will document interactions in the CRM and support marketing and retention programs.

The role emphasizes customer service excellence, organized workflow, and the ability to multitask in a fast-paced automotive environment. Previous BDC or dealership experience is a plus.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Professional and positive attitude.
• Basic computer proficiency and phone skills.
• Ability to multitask in a fast-paced environment.
• Previous BDC, customer service, call center, or automotive experience is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, text, and online channels
• Schedule and confirm appointments for the Sales and Service Departments
• Maintain and manage customer follow-up activities
• Build rapport with customers and provide exceptional service
• Accurately document customer interactions in company systems
• Support dealership marketing and customer retention initiatives
• Stay current on dealership products, services, promotions, and pricing

Skills

Customer service

Communication

Organizational skills

Phone skills

Multitasking

Automotive experience (plus)

Education

High school diploma or equivalent

Tools

CRM software

Job description

Dealership: L0535 Buick GMC of North Miami

BDC Administrator Wanted! "We Are Professional Grade." If you're a customer-focused professional with strong communication and organizational skills, Buick GMC of North Miami wants to hear from you! Join a team that is committed to delivering exceptional customer experiences while building lasting relationships. We believe in Growing Our Company and Growing Our People, and we're looking for a motivated BDC Administrator to help drive our success.

Why Buick GMC of North Miami?

Buick GMC of North Miami is part of the Lithia & Driveway family of dealerships, with locations across the country. We are committed to developing our people, promoting them from within, and providing opportunities for long-term career growth and success.

What You’ll Do:

• Respond to customer inquiries via phone, email, text, and online channels
• Schedule and confirm appointments for the Sales and Service Departments
• Maintain and manage customer follow-up activities
• Build rapport with customers and provide exceptional service
• Accurately document customer interactions in company systems
• Support dealership marketing and customer retention initiatives
• Stay current on dealership products, services, promotions, and pricing

What You Bring:

• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Professional and positive attitude
• Basic computer proficiency and phone skills
• Ability to multitask in a fast-paced environment
• Previous BDC, customer service, call center, or automotive experience is a plus

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.