BDC Administrator

Lithia & Driveway; Beaverton (OR); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid holidays

PTO

401(k) retirement plan

Vehicle purchase discounts

Wellness programs

Lithia Learning Center

Job summary

Lithia & Driveway in Beaverton, OR is hiring a BDC Administrator to manage customer relations processes and drive appointment setting at Northwest CJDR. You will support data-driven follow-up and ensure a high-quality customer experience across the dealership network.

The role focuses on building a robust customer database, improving processes, and maintaining up-to-date knowledge of products and promotions while leveraging phone and internet channels to increase appointments and retention.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and sense of urgency.
• Excellent communication and computer skills are essential.

Responsibilities

• Lead customer relations process management at assigned store(s) to put the customer first.
• Develop improvement plans for assigned store(s) through meetings with the GSM/LSMS Coordinator.
• Gather accurate customer information to create a retention-focused database.
• Maintain knowledge of product information, pricing, and dealership events.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing speed

Mathematics

Basic computer skills

Education

High School diploma or equivalent

Job description

Dealership:

L0855 Northwest Chrysler Dodge Jeep Ram

Northwest Jeep Chrysler Dodge Ram

Now Hiring - BDC Administrator!

• Pay: $50,000 - $60,000 annually
• Schedule: Monday - Friday, 8:30am - 5:00pm

Why Join Our Team?

Northwest CJDR has been newly acquired by Lithia & Driveway!

At Lithia & Driveway , we're growth powered by people and driven to deliver results. We don't just offer jobs - we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing - ability to type efficiently
• Mathematics - using mathematics to solve problems.
• Basic computer skills

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.