Service BDC Administrator

L0394 Hyundai of Wesley Chapel; Wesley Chapel (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

Paid holidays & PTO

Disability insurance

Life Insurance

401(k) retirement plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness program

Job summary

L0394 Hyundai of Wesley Chapel is seeking a Service BDC Administrator to lead the customer experience, support the service department, and keep daily operations running smoothly.

You will train on CR processes, drive improvements, and build strong follow-up systems to encourage repeat service visits and high-quality communication.

Qualifications

• High School graduation or equivalent, 18 years or older required.
• Drug-free workplace policy applies.
• Company promotes equal employment opportunity.

Responsibilities

• Lead the customer experience by training and reinforcing CR processes.
• Drive improvement via regular meetings and action plans with leadership.
• Build follow-up systems to keep customers returning.
• Stay knowledgeable on product to support accurate communication.
• Boost appointments using CRM tools and strong phone skills.
• Resolve customer concerns with professionalism and urgency.
• Generate traffic through proactive outreach to all lead sources.

Skills

Fast, accurate, detail-focused

Strong communicator

CRM tools familiarity

Tech-savvy, typing, basic math

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership: L0394 Hyundai of Wesley Chapel Hyundai of Wesley Chapel Join Our Team as a Service BDC Administrator at Hyundai of Wesley Chapel

Ready to take the lead in delivering an exceptional customer experience? We’re looking for a motivated Service BDC Administrator who knows how to connect with customers, support the service department, and keep our dealership running smoothly.

Your Impact

• Lead the customer experience by training and reinforcing CR processes
• Drive improvement through regular meetings and action plans with leadership
• Build powerful follow-up systems that keep customers returning
• Stay sharp on product knowledge to support accurate communication
• Boost appointments using CRM tools and strong phone skills
• Resolve customer concerns with professionalism and urgency
• Generate traffic through proactive outreach to all lead sources

What Makes You a Fit

• Fast, accurate, detail-focused
• Strong communicator with a customer-first mindset
• Confident with computers, typing, and basic math
• Thrives in a fast-paced, goal-driven environment

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!