BDC Administrator

Toyota of Jackson; Highland Meadows (MS); On-site; USD 26,000 - 38,000; Full time

Job summary

Toyota of Jackson is seeking motivated, customer-focused individuals to join our team in Mississippi. Walk-in interviews are welcome Monday, Wednesday, and Thursday from 9:30 AM to 4:00 PM. Bring an updated resume and dress in professional business attire.

We are part of Lithia Motors and offer opportunities across a large dealership network. You will lead customer relations processes, gather accurate customer data for follow-up, and use computer and phone skills to increase appointments, sales

Qualifications

• Customer-focused individuals sought.
• Walk-in interviews welcome Mon, Wed and Thu 9:30 AM–4:00 PM.
• High School graduate or equivalent is required.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

Skills

Customer service

Customer relations

Communication

Education

High School graduate or equivalent

Job description

Dealership:L0435 Toyota of JacksonToyota of JacksonJoin Our Team Today!Ready to start a rewarding career with a growing organization? We're looking for motivated, customer-focused individuals to join our team!Interested in applying? Here's what you need to know: Bring an updated copy of your resume Professional business attire is required for your interview Walk-in interviews are welcome Monday, Wednesday, and Thursday from 9:30 AM to 4:00 PMWhen you arrive, please check in with our receptionist, and a member of our management team will be available to meet with you.We are one of over 300+ Lithia Motors Dealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.What You'll DoLead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.Gather accurate customer information to create a database for continual follow-up and retentionBuild and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.Utilize computer skills within our internet department to increase appointments, sales, and customer retention.Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.Other duties as assigned.We offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.