Automotive BDC & Customer Experience Lead

Toyota of Jackson; Highland Meadows (MS); On-site; USD 26,000 - 38,000; Full time

Job summary

Toyota of Jackson is seeking motivated, customer-focused individuals to join our team in Mississippi. Walk-in interviews are welcome Monday, Wednesday, and Thursday from 9:30 AM to 4:00 PM. Bring an updated resume and dress in professional business attire.

We are part of Lithia Motors and offer opportunities across a large dealership network. You will lead customer relations processes, gather accurate customer data for follow-up, and use computer and phone skills to increase appointments, sales

Qualifications

• Customer-focused individuals sought.
• Walk-in interviews welcome Mon, Wed and Thu 9:30 AM–4:00 PM.
• High School graduate or equivalent is required.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

Skills

Customer service

Customer relations

Communication

Education

High School graduate or equivalent

Job description

Toyota of Jackson is seeking motivated, customer-focused individuals to join our team in Mississippi. Walk-in interviews are welcome Monday, Wednesday, and Thursday from 9:30 AM to 4:00 PM. Bring an updated resume and dress in professional business attire.

We are part of Lithia Motors and offer opportunities across a large dealership network. You will lead customer relations processes, gather accurate customer data for follow-up, and use computer and phone skills to increase appointments, sales