Automotive BDC Administrator

Wilde Toyota; West Allis (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Wilde Toyota in the Milwaukee area is seeking a BDC Administrator to support dealership operations and customer demand. You will manage customer inquiries, schedule appointments, and maintain accurate records using CRM systems and email communications.

Collaborating with the Sales Manager and team, you will follow up with leads, provide timely information, and help improve customer retention. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• 1+ years of experience in customer service, sales support, or a related customer-facing role.
• Experience using computers, email, and customer management systems.
• Experience entering and maintaining accurate customer information.
• Basic math skills.

Responsibilities

• Support customer relations processes that improve the dealership experience and customer retention.
• Follow up with customers via phone and email and schedule appointments.
• Maintain accurate customer information and ensure timely data entry.
• Escalate complex concerns to leadership when needed.

Skills

Customer service

CRM

Data entry

Phone etiquette

Education

High School diploma

Tools

CRM software

Job description

Dealership:L0555 Wilde ToyotaWilde ToyotaHiring: BDC AdministratorPay: To Be Discussed during in-person interviewsSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Reports to: Sales ManagerOnsite in Waukesha WisconsinWhy Join Our Team?Why Join Our TeamJoin Milwaukee's #1 volume Toyota dealership and build your career with a team known for strong customer loyalty, and quality service.Wilde Toyota has served the Milwaukee area since 1977 and is a Toyota President's Award-winning dealership. You'll work alongside experienced Sales, Service, and Parts professionals while gaining access to training, resources, and career opportunities through Lithia & Driveway.It's a dealership with the customer traffic, team support, and tools to help you succeed and grow.What You'll DoSupport customer relations processes that improve the dealership experience and customer retention.Partner with store leadership to identify opportunities and implement continuous improvement plans.Maintain accurate customer information for follow-up, and retention efforts.Stay current on dealership products, pricing, promotions, and manufacturer programs.Use phone, email, and dealership systems to follow up with customers and schedule appointments.Respond to customer questions and concerns, resolving issues when possible and escalating complex concerns to leadership.What You'll DoSupport customer relations processes that improve the dealership experience and customer retention.Partner with store leadership to identify opportunities and implement continuous improvement plans.Maintain accurate customer information for follow-up, and retention efforts.Stay current on dealership products, pricing, promotions, and manufacturer programs.Use phone, email, and dealership systems to follow up with customers and schedule appointments.Respond to customer questions and concerns, resolving issues when possible and escalating complex concerns to leadership.Connect with current and prospective customers through inbound leads, previous customer lists, referrals, service customers, and other dealership opportunities.What You'll Bring1+ years of experience in customer service, sales support, or a related customer-facing role.1 + Experience using computers, email, and customer management systems.1+ Experience entering and maintaining accurate customer information.1+ Experience communicating with customers by phone.Basic math skills.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.