Service BDC Administrator

Michael's-Toyota-of-Bellevu; Bellevue (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid Holidays & PTO

Life Insurance

Job summary

Michael's Toyota of Bellevue is seeking a Service BDC Administrator to be the first contact for service customers, ensuring a premium Toyota experience. You will greet guests, manage check-ins, and support appointment scheduling.

The role requires 1+ year in automotive service or related fields, strong computer skills, and a customer-focused mindset. Onsite in Bellevue, WA, with a 4x10 schedule and opportunities for growth.

Qualifications

• 1+ year of automotive service or related experience.
• Experience in receptionist or customer-facing roles preferred.
• Proficient with computers and dealership software.

Responsibilities

• Greet customers and ensure smooth service check-in.
• Answer calls and inquiries; schedule service appointments.
• Coordinate with service advisors and technicians to improve customer experience.
• Maintain accurate customer records and reception area.

Skills

Customer service

Administrative support

Communication

Education

High School diploma

Job description

Dealership:L0436 Michael's Toyota of BellevueMichael's Toyota of BellevueService BDC AdministratorPay: $18-$20 hourlySchedule: This position is on a 4 day/10-hour shift weekly schedule. We ask that you have open availability to support dealership operations and customer demand. To be successful in this role, you will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak business periods and important opportunities for maximizing earnings.Department Hours: 7 am to 7 pm Monday-Saturday and 8 am to 5 pm on Sunday.This position is onsite in Bellevue WA and reports to the Fixed Operations Manager.Are you passionate about delivering exceptional customer service and creating memorable first impressions? Michael's Toyota of Bellevue is looking for a professional, organized, and customer-focused Service BDC Administrator to join our team. As the first contact for our service customers, you will help ensure every guest receives the premium experience they expect from the Toyota brand.Why Join Our Team?We are constantly improving our people. Growth and promotion opportunities are a huge part of our success.We have fun! With our experienced teams and our innovative ideas, we promote our success while we have fun doing it!We earn customers for life. We are driven by our employees and preferred by our customers. Lithia & Driveway is the leading automotive retailer in each of our markets.We take personal ownership, empowering our employees to take accountability and to be initiative in their daily work and career paths.What You'll DoCreate engaging first impressions that encourage customers to return for future repair needs.Welcome service customers promptly and ensure a seamless check-in experience.Answer incoming calls and customer inquiries with professionalism and enthusiasm, helping convert inquiries into scheduled service appointments.Support department growth by identifying opportunities to schedule future maintenance visits and maximize service appointment retention.Coordinate communication between customers, service advisors, and technicians to enhance the customer experience.Follow up with customers regarding appointments, service status updates, and dealership communications.Maintain accurate customer information and appointment records.Keep the reception and customer waiting areas clean, organized, and welcoming.Support service department initiatives focused on increasing customer satisfaction, retention, and service lane traffic.What You'll Bring1+ year of automotive service experience is ideal. We will consider candidates with receptionist, customer service, administrative, or hospitality experience.Working knowledge of computers and technology. Comfortability in navigating computer and dealership technologies.Adept to handle high-volume and adapt to our needsDependable, team-oriented, and committed to providing exceptional customer care.Total RewardsThe hourly pay range is $18-$20. Bonuses are based on individual appointments shown/sold and manufacturer approvability.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.