BDC Administrator

Lithia & Driveway; Fresno (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Employee Stock Purchase Plan

Wellness Programs

Job summary

Lithia Ford of Fresno is seeking a BDC Administrator to handle internet, phone, and chat inquiries, schedule sales appointments, and maintain accurate customer data in the CRM.

You will follow up with leads, confirm appointments, and support showroom traffic while working with the sales team to maximize show rates and hit daily, weekly, and monthly performance goals. Weekend availability is required.

Qualifications

• 1 year of experience in an automotive BDC or customer service role.
• Able to create a welcoming and engaging experience for every customer.
• Comfortable handling a high volume of inbound and outbound calls.
• Proficient with dealership CRM systems.
• Organize workload and maintain productivity with accuracy using computer tools.

Responsibilities

• Respond promptly to internet, phone, and chat inquiries.
• Schedule sales appointments for the dealership.
• Follow up with leads using phone, text, and email.
• Maintain accurate customer information in the CRM.
• Confirm appointments and support showroom traffic.
• Work with the sales team to maximize appointment show rates.
• Meet daily, weekly, and monthly performance goals.
• Deliver a professional customer experience with every interaction.

Skills

Customer service

CRM systems

Communication skills

High volume calls

Education

High School Diploma

Tools

CRM software

Telephone system

Job description

Dealership:

L0023 Lithia Ford of Fresno

Lithia Ford of Fresno

Now Hiring: BDC Administrator

• Pay: $16.90 - $18.00 Hourly
• Schedule:
  • Full-time
  • Weekend availability required
  • Flexible scheduling based on dealership needs
    Department Hours: Monday - Saturday: 8:30am - 8:00pm, and Sunday: 10:00am - 6:00pm

Why Join Our Team?

• A collaborative, team-oriented environment where your contributions make an impact.
• Ongoing training and support to help you develop your skills and succeed.
• Opportunities for career growth within the dealership and across the Lithia & Driveway family.
• A customer-focused workplace where no two days are the same.
• Competitive compensation, comprehensive benefits, paid time off, and employee discounts.
• The opportunity to help customers take the first step toward finding the right vehicle while working with an experienced and supportive sales team.

What You’ll Do

• Respond promptly to internet, phone, and chat inquiries.
• Schedule sales appointments for our dealership.
• Follow up with leads using phone, text, and email.
• Maintain accurate customer information in the CRM.
• Confirm appointments and support showroom traffic.
• Work with the sales team to maximize appointment show rates
• Meet daily, weekly, and monthly performance goals.
• Deliver a professional customer experience with every interaction.

What You’ll Bring

• 1 year prior experience in an automotive Business Development Center (BDC) role or customer service role.
• Create a welcoming and engaging experience for every customer.
• Comfortable handling a high volume of inbound and outbound calls.
• Proficiency using dealership CRM systems.
• Organize workload and maintain productivity.Demonstrate accuracy, organization, and confidence using computer-based tools.

Total Rewards

The Hourly Pay Range for this position is $16.90 - $18.00, with bonus opportunities based on Individual Appointments Shown/Sold.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.