Customer Service Specialist/BDC Administrator

Sullivan-Automotive-1; Roseville (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway Roseville Toyota is seeking a Customer Service Specialist/BDC Administrator to support dealership operations and customer demand. The role involves handling customer calls and scheduling service appointments, with a focus on delivering excellent service.

Qualified candidates will have at least 1 year of experience with heavy inbound/outbound calls, and the ability to work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• 1 year of prior experience with heavy inbound and outbound calls.
• Willingness to participate in professional development to stay current.

Responsibilities

• Handle inbound and outbound customer calls, we do not cold call.
• Schedule service appointments using dealership software
• Follow up with customers regarding appointments and service needs
• Assist the service department with customer communication and coordination
• Perform light administrative tasks including filing, scanning, and copying documents
• Maintain accurate customer records and appointment information
• Provide first-class customer support

Skills

Inbound/Outbound calls

Job description

Dealership: L0507 Roseville Toyota Roseville Toyota Hiring: Customer Service Specialist/BDC Administrator Pay: $21.00 Hourly, plus performance bonus opportunities Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays - Monday - Sunday 7am - 5pm.

Why Join Our Team?

• Be part of an established dealership
• Make an impact every day: Your conversations can turn a frustrated customer into a loyal customer for life.
• Grow: Work with experienced teams across sales, service, parts, finance, and customer relations while building valuable customer service and automotive industry skills.
• Work with a team: We believe great customer experiences come from people working together and taking personal ownership.
• Represent a trusted brand: Be part of the Toyota name and a dealership recognized for its commitment to customer satisfaction.
• Bring your personality: We believe work should be rewarding, and enjoyable.

What You'll Do

• Handle inbound and outbound customer calls, we do not cold call.
• Schedule service appointments using dealership software
• Follow up with customers regarding appointments and service needs
• Assist the service department with customer communication and coordination
• Perform light administrative tasks including filing, scanning, and copying documents
• Maintain accurate customer records and appointment information
• Provide first-class customer support

What You'll Bring

• 1 year of prior experience with heavy inbound and outbound calls required
• Demonstrated, stable job history required
• Willingness to participate in professional development activities to stay current on industry knowledge and navigate new systems
• Welcome approach and appearance
• Must speak clearly and have a pleasant phone disposition
• Experience handling support requests from a variety of different channels
• Experience building relationships with main partners for each assigned customer
• Experience establishing procedures to ensure client satisfaction
• We desire bilingualism, but do not require it.

Total Rewards

The Hourly Pay for this position is $21.00, plus eligible for monthly performance bonus opportunities. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!