Service Manager

L0023 Lithia Ford of Fresno; Fresno (CA); On-site; USD 200,000 - 225,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford of Fresno is seeking a Service Manager to lead a high-volume service department. You will recruit, train, and develop staff, while driving customer satisfaction and revenue growth. The role requires diagnosing staffing needs, coaching advisors and technicians, and ensuring compliance with manufacturer policies.

The position offers a competitive compensation package within a national Lithia network, with opportunities for advancement and robust benefits.”

Qualifications

• 2+ years of experience at a large-volume dealership.
• Domestic experience required.
• Ability to lead and develop the service team.
• Strong focus on earning customers for life.
• Valid driver’s license in your state.

Responsibilities

• Recruit, train and develop service staff.
• Train service advisers daily using role-play and quizzes.
• Ensure technicians are trained and can cover customer needs.
• Set performance expectations and coach staff.
• Manage warranty, receivables and service contracts.
• Oversee daily administration and reporting.
• Maintain clean, safe service areas in line with OSHA requirements.

Skills

Leadership

People management

Customer service

Sales

Drive to perform

Education

High school diploma

Job description

Dealership: L0023 Lithia Ford of Fresno Fresno Ford Hiring: Service Manager

Why Join Our Team?

Fresno Ford has proudly been a part of Lithia & Driveway since 1996! At Lithia & Driveway, we're powered by people and driven to deliver results.

As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact, both in their store and across the company.

Here you'll find:

Real opportunities for advancement across a national network Leadership development and training through our internal learning programs A culture that recognizes and rewards results The ability to drive store success with the autonomy to shape your team.

What You'll Do

This role is a key driver of performance, culture, and customer experience.

Service Staff Recruiting, Training and Development.

Staff Department to optimize customer opportunities and productivity.

Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.

Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.

Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.

Customer engagement

Resolve customer requests, questions and concerns in a professional,, and prompt manner.

Inspect repair orders daily for legibility, accuracy and legality.

Ensure that all manufacturer policies and procedures are followed.

Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.

Read, understand and take action on MIS to generate maximum revenue and control expenses.

Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.

Administrative Functions.

Hold daily and monthly staff meetings as required covering key information.

Serve as liaison between the store and Lithia Home Office Fixed Operations.

Receive, communicate and hold staff accountable to policy and procedure requirements and updates.

Complete service department reporting and month-end procedures.

Other administrative duties as required.

This position reports directly to the General Manager

What You'll Bring

• 2 or more years of experience at large volume dealership REQUIRED
• Domestic experience REQUIRED
• Ability to lead and develop the service team
• Strong focus on Earning Customers for Life
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The California salary pay range for this position is $200,000.00 - $225,000.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commissions off Department Net and bonuses based on Manufacturer Approvability and Department Production (Flat Rate Hours sold). Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!