Customer Service Representative - Billing II (Bilingual - English/Spanish)

Quest Diagnostics Incorporated; Tampa (FL); On-site; USD 19,548 - 27,841; Full time

Benefits offered by this job

Medical, dental & vision benefits

Annual health assessment program

Vacation and Health/Flex Time

401(k) with company match

Job summary

Quest Diagnostics is seeking a full-time Customer Service Representative - Billing II (Bilingual - English/Spanish) in Tampa, Florida. You will provide compassionate support to callers, helping them navigate healthcare decisions and related issues.

Offering $17.20+ per hour, this role requires attendance in comprehensive training and includes benefits from day one like medical, dental, and vision coverage. Enjoy vacation time, holidays, and a 401(k) plan with company match.

Qualifications

• Ability to provide compassionate and empathetic support to callers.
• Experience in handling escalated issues.
• Ability to work flexible hours including overtime.

Responsibilities

• Provide guidance and support to members on healthcare issues.
• Manage 50 to 70 calls daily with effective resolution strategies.
• Attend all training sessions for the initial 90 days of employment.

Skills

Bilingual - English/Spanish

Compassionate customer service

Problem resolution

Job description

Customer Service Representative - Billing II (Bilingual - English/Spanish)

Pay range: $17.20+ per hour

Start date: July 13th

As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

The successful candidate must be able to work the following hours and schedule:

• A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
• You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II).

This position is full-time (40 hours/week) Monday – Friday.

Shift Details:

• Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM
• On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PM
• Deployment to full-time position: the nationwide call center is open from 8:30 AM – 8:00 PM.
• To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you:
  • 8:30 AM – 5:00 PM
  • 9:30 AM – 6:00 PM
  • 10:30 AM – 7:00 PM
  • 11:30 AM – 8:00 PM

You also may be required, given the business need, to work occasional overtime.

This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan