Batch Operations Technician — Rotating Night Shifts

Chandra Technologies, Inc; Raleigh (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Chandra Technologies, Inc. seeks a Batch Operations Technician to support NC FAST batch processing within the enterprise batch architecture. The role requires working outside of standard hours and rotating between 5 PM–1 AM, 10 PM–6 AM, and 1 AM–9 AM to cover overnight operations.

You will monitor batch processes, verify results, and analyze interface processing logs while collaborating with on-call staff and business teams to maintain service levels and timely incident resolution.

Qualifications

• Experience with batch operations and job scheduling.
• Ability to analyze data interfaces and logs for issues.
• Effective communication with business users and support teams.
• Experience with Unix, Mainframe and Windows environments.

Responsibilities

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across multiple servers.
• Perform first level analysis of data interface processing exceptions and logs.
• Escalate unresolved issues following on-call procedures.
• Support batch monitoring by analyzing workflows and recommending improvements.
• Collaborate with design and support teams to ensure SLAs and incident management.

Skills

Batch operations

GMI Operator

Support specialist

Monitor batch steps

Analyze user queries

Communicate issues

Cross-team collaboration

Unix/Mainframe/Windows

Tools

Batch scheduling tools

Log analysis tools

Job description

Chandra Technologies, Inc. seeks a Batch Operations Technician to support NC FAST batch processing within the enterprise batch architecture. The role requires working outside of standard hours and rotating between 5 PM–1 AM, 10 PM–6 AM, and 1 AM–9 AM to cover overnight operations.

You will monitor batch processes, verify results, and analyze interface processing logs while collaborating with on-call staff and business teams to maintain service levels and timely incident resolution.