Batch Operations Technician - HYBRID

Chandra Technologies, Inc; Raleigh (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Chandra Technologies, Inc. seeks a Batch Operations Technician to support NC FAST batch processing within the enterprise batch architecture. The role requires working outside of standard hours and rotating between 5 PM–1 AM, 10 PM–6 AM, and 1 AM–9 AM to cover overnight operations.

You will monitor batch processes, verify results, and analyze interface processing logs while collaborating with on-call staff and business teams to maintain service levels and timely incident resolution.

Qualifications

• Experience with batch operations and job scheduling.
• Ability to analyze data interfaces and logs for issues.
• Effective communication with business users and support teams.
• Experience with Unix, Mainframe and Windows environments.

Responsibilities

• Provide production operations support by executing and monitoring batch processes.
• Verify batch results and support nightly production environments across multiple servers.
• Perform first level analysis of data interface processing exceptions and logs.
• Escalate unresolved issues following on-call procedures.
• Support batch monitoring by analyzing workflows and recommending improvements.
• Collaborate with design and support teams to ensure SLAs and incident management.

Skills

Batch operations

GMI Operator

Support specialist

Monitor batch steps

Analyze user queries

Communicate issues

Cross-team collaboration

Unix/Mainframe/Windows

Tools

Batch scheduling tools

Log analysis tools

Job description

Job Description

• Crop to Crop resumes are accepted

The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system's batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Responsibilities Include

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and escape issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional Duties Include

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Required Skills

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.

Experience with batch operations, job scheduling and monitoring tools.

Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.

Experience working with internal teams to identify opportunities to improve the product and customer experience.

Demonstrated Experience Documenting Processes And Procedures As Required.

Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.

Experience With Relational Database Skills, Basic SQL Programming

Experience running shell scripts on a UNIX or similar environment; and reviewing log files.

Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.

Ability to communicate effectively in both oral and written formats.