Batch Operations Technician - GMI Operator -

My3Tech Inc; Raleigh (NC); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

My3Tech Inc. seeks a skilled Production Operations Specialist to provide batch processing support and monitor nightly environments across multiple servers.

The role includes first-level data interface issue analysis and timely escalation to resolve problems with cross-functional teams. Candidates should have extensive experience with batch operations, job scheduling, and log analysis, plus strong communication skills for updates with business users and development teams.

Qualifikationen

• Experience as a GMI Operator and Support specialist capable of monitoring, managing batch steps and responding to user queries.
• Experience with batch operations, job scheduling and monitoring tools.
• Demonstrated ability to communicate issues and status updates with business users, second level support, and development teams.
• Experience working with internal teams to identify opportunities to improve the product and customer experience.
• Demonstrated experience documenting processes and procedures as required.
• Experience with operating systems such as Unix, Mainframe and Windows.
• Experience with relational database skills, Basic SQL programming.
• Experience running shell scripts on a UNIX or similar environment; reviewing log files.
• Experience with priority issues, calls with external/internal clients for troubleshooting and problem solving.
• Ability to communicate effectively in both oral and written formats.

Aufgaben

• Providing production operations support by executing and monitoring batch process.
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs.
• Escalating unresolved issues and problems according to defined on-call support procedures.
• Resolves errors and escalates issues by working with functional teams to ensure timely analysis and resolution.
• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance.
• Providing rapid support during outages and assisting in workload automation forecasting.
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements.
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures.

Kenntnisse

Batch operations

Job scheduling

Monitoring tools

Communication

Cross-team collaboration

Documentation

OS familiarity

SQL basics

Shell scripting

Log analysis

Tools

Unix

Mainframe

Windows

SQL tooling

Jobbeschreibung

Responsibilities include:

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.

Thetechnician will resolve errors and escalating issues, when necessary, by workingwith functional teams to ensure timely analysis and resolution, in alignmentwith application service level objectives.

Additionalduties include:

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. | Required | 5 | Years

Experience with batch operations, job scheduling and monitoring tools. | Required | 5 | Years

Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. | Required | 5 | Years

Experience working with internal teams to identify opportunities to improve the product and customer experience. | Required | 5 | Years

Demonstrated experience documenting processes and procedures as required. | Required | 5 | Years

Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. | Required | 5 | Years

Experience with relational database skills, Basic SQL programming | Required | 5 | Years

Experience running shell scripts on a UNIX or similar environment; and reviewing log files. | Required | 5 | Years

Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. | Required | 5 | Years

Ability to communicate effectively in both oral and written formats.