System Administrator

IMCS Group; Glen Allen (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT services provider in Glen Allen, Virginia is seeking a Systems Operations Contractor to provide advanced operational support. The role involves monitoring enterprise systems, resolving incidents, and maintaining operational documentation. The ideal candidate has strong experience in IT operations, incident response, and the ability to work independently while coordinating with technical teams. Participation in a 24x7 on-call rotation is required. Competitive compensation and benefits are offered.

Responsibilities

• Provides senior-level IT operations support, including system monitoring and incident response.
• Coordinates with technical teams to ensure system availability and stability.
• Maintains operational documentation for accurate procedures.

Skills

Enterprise systems monitoring

Incident response

Production operations support

Batch job scheduling

Root cause analysis

ITIL-aligned operational support

Service desk support

Operational documentation

Independent work

Strong communication skills

24x7 operations support

UNIX/Linux administration

Job description

Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support. Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.

The Systems Operations Contractor provides advanced operational and service desk support by responding to production problem reports, service requests, and project-related operational needs. This includes researching complex issues, communicating status and next steps to stakeholders, documenting activities in service management systems, and ensuring issues are resolved in accordance with established workflows and timelines.

The contractor maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective. The role also involves consulting with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness. This includes reviewing technical documentation, identifying operational risks, and communicating potential impacts to management.

Participation in a 24x7 on-call rotation is required as part of a team-based operations model. The contractor is expected to manage multiple priorities, work independently with minimal supervision, communicate clearly with technical and non-technical stakeholders, and consistently demonstrate sound judgment, professionalism, and customer service orientation.

Skill Required / Desired Amount of Experience

• Enterprise systems monitoring and incident response across Linux and Windows environments. Required 5 Years
• Production operations support for online, batch, and file transfer systems. Required 5 Years
• Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent. Required 3 Years
• Root cause analysis and troubleshooting of system, application, and infrastructure issues. Required 5 Years
• ITIL-aligned operational support, including incident, problem, and service request management. Required 3 Years
• Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders. Required 4 Years
• Operational documentation development and maintenance, including runbooks and playbooks. Required 3 Years
• Ability to work independently while coordinating with cross-functional technical teams. Required 5 Years
• Strong written and verbal communication skills for documenting issues, workflows, and resolutions. Required 5 Years
• Ability to support a 24x7 operations environment, including on-call rotation. Required 3 Years
• UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl). Highly desired 3 Years
• Familiarity with enterprise monitoring and alerting tools. Desired 2 Years
• Experience supporting large, multi-user enterprise environments. Desired 2 Years
• Knowledge of application lifecycle support and production readiness practices. Desired 3 Years