Batch Operations Technician

UniMind Software Solutions, Inc; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

UniMind Software Solutions, Inc. in Raleigh, NC is seeking a Batch Operations Technician to support enterprise batch processing and daily batch operations. The role requires working outside standard business hours to support overnight batch operations.

The candidate will rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM, and 1 AM to 9 AM) and perform production operations tasks, monitor batch processes, and verify results while collaborating with cross-functional teams to meet SLAs.

Responsibilities

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures
• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Job description

12 Months

Max Submittals by Vendor: 1

Raleigh, NC Onsite

Our client requires Batch Operations Technicians to support daily batch operations requirements for Operations and Maintenance.

The client requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Responsibilities Include

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and Escalating issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional Duties Include

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures