Barista - Constant Grind Express

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Barista to deliver an exceptional guest experience with prompt service, quality beverages, and a clean, welcoming environment. You will align with Hard Rock’s service standards and guiding principles while supporting teammates and guests in a high-volume setting.

The role requires effective English communication, basic math, and the ability to balance cash drawers, with a willingness to work in a smoking environment and lift up to 25 lbs.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months experience in high-volume food service.
• Must be able to communicate effectively with guests in English.
• Must present an image of excitement and professional appearance.
• Must possess basic math skills to balance cash drawer.
• Must have 10-key adding machine experience.
• Must be detail oriented and able to work in a smoking environment.
• Must lift up to 25 lbs.

Responsibilities

• Creates a positive atmosphere.
• Mentor team members to provide superior guest service.
• Provide information on Hard Rock services and facilities to guests.
• Quote accurate waiting times and manage waiting guests.
• Pickup, countdown and return cash bank as required.
• Maintain accurate cash balance and handle money securely.
• Maintain dining room cleanliness including bussing tables and sweeping.
• Attend and participate in meetings and follow up on actions.
• Perform work regularly and predictably.
• Other duties as assigned.

Skills

Effective English communication

Basic math skills

10-key adding machine experience

Education

High School Diploma or equivalent

6 months experience in high-volume food service

Tools

10-key adding machine

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Barista is responsible for providing an exceptional guest experience by providing prompt service, quality beverages and products, and maintain a clean and comfortable environment. The Barista adheres to Hard Rock’s guiding Principles and Amplified Service Standards.

Essential Functions

• Creates a positive atmosphere.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Provides information on all aspects of Hard Rock services, and facilities to guests.
• Quotes accurate waiting times and handles waiting guests in accordance with Hard Rock’s service standards.
• Responsible for the pickup, countdown and return of cash bank from miscellaneous count.
• Maintains accurate cash balance and handles money in a secure manner according to established standards.
• Responsible for maintaining dining room cleanliness including bussing tables and sweeping floor.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Additional Duties

• High School Diploma or equivalent with a minimum of 6 months experience in high volume food service, or the equivalent combination of education and experience.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must possess basic math skills to include ability to add, subtract, multiply and divide specific to position responsibilities, balance cash drawer.
• Must have 10-key adding machine experience.
• Must be detail oriented.
• Must possess good guest service skills.
• Must be able to work in a smoking environment
• Able to lift up to 25lbs

Disclaimer

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

Pay Range

$14 - $19/Hourly