Barback

Luminasadvisors; City of Long Beach (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Career development

Flexible scheduling

Employee discounts

Job summary

Torsap Thai Kitchen in New York, NY is seeking a Customer Service Representative who is customer-focused and enthusiastic. You will be the primary point of contact for customers, resolving inquiries and delivering exceptional service to ensure satisfaction and loyalty.

Responsibilities include handling inquiries via phone, email, chat or in-person; processing orders; documenting interactions in our CRM; and collaborating with team leads to improve operations.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Excellent verbal and written communication with strong listening skills.
• Experience in customer service, retail, or hospitality a plus.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or in-person with professionalism and empathy.
• Identify customer needs, troubleshoot issues, resolve complaints, and escalate complex matters to management when necessary.
• Process orders, manage customer accounts, update contact information, and handle returns or billing adjustments.
• Maintain deep product knowledge to provide accurate information and recommendations.
• Accurate and detailed documentation of customer interactions, feedback, and issues in the CRM/database.
• Share recurring customer feedback to help improve processes and satisfaction.

Skills

Communication

Problem solving

Empathy

Tech savv y

Multitasking

Experience

Education

High school diploma or equivalent

Associate/Bachelor’s degree preferred

Tools

CRM software

Help desk software

Email platforms

MS Office / Google Workspace

Job description

Here is a complete, ready-to-use Customer Service Representative job description broken down into responsibilities, required skills, and key benefits that you can paste directly into your job posting:

Job Summary

We are seeking a customer-focused and enthusiastic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, resolving inquiries, providing product/service guidance, and delivering exceptional service to ensure customer satisfaction and loyalty.

Responsibilities

• Customer Interaction: Handle incoming customer inquiries via phone, email, chat, or in-person with professionalism and empathy.
• Problem Resolution: Identify customer needs, troubleshoot issues, resolve complaints efficiently, and escalate complex technical or administrative matters to management when necessary.
• Account & Order Management: Process orders, manage customer accounts, update contact information, and process returns or billing adjustments.
• Product Knowledge: Maintain a deep understanding of our products, services, policies, and promotions to provide accurate information and recommendations.
• Documentation: Accurate and detailed documentation of customer interactions, feedback, and issue details in our CRM/database.
• Continuous Improvement: Share recurring customer feedback and insights with team leads to help improve overall operational processes and customer satisfaction.

Skills & Qualifications

• Communication: Exceptional verbal and written communication skills with strong active listening capabilities.
• Problem-Solving: Proven ability to think critically, troubleshoot issues, and find efficient solutions under pressure.
• Empathy & Patience: Strong interpersonal skills with a patient, customer-first attitude.
• Tech-Savvy: Proficiency with CRM systems, help desk software, email platforms, and standard office software (e.g., Microsoft Office, Google Workspace).
• Multitasking: Ability to manage multiple customer interactions and administrative tasks simultaneously in a fast-paced environment.
• Experience: High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred); prior experience in customer service, retail, or hospitality is a plus.

Benefits

• Competitive Compensation: Hourly pay with performance-based bonuses/incentives.
• Health & Wellness: Comprehensive medical, dental, and vision insurance options.
• Paid Time Off: Paid vacation, sick leave, and recognized company holidays.
• Career Growth: On-the-job training, mentorship, and opportunities for advancement within the company.
• Workplace Perks: Employee discounts, flexible scheduling options, and a collaborative, supportive team environment.