Customer Service Representative

Luminasadvisors; Long Beach (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness

Paid time off

Career growth

Workplace perks

Job summary

Luminasadvisors is seeking a Customer Service Representative to act as the primary contact for customers, resolving inquiries, guiding product and service information, and delivering exceptional service to ensure satisfaction and loyalty.

The role requires a customer-first mindset, excellent communication, and the ability to handle multiple interactions in a fast-paced environment. On-site opportunities and potential for growth are available within the company.

Qualifications

• Communication skills, both verbal and written, with active listening
• Ability to troubleshoot and resolve issues under pressure
• Customer-first mindset with empathy and patience
• Familiarity with CRM and help desk tools
• Ability to manage multiple interactions and admin tasks simultaneously
• High school diploma or equivalent; associate/bachelor’s preferred

Responsibilities

• Handle customer inquiries via phone, email, chat, or in person with professionalism and empathy
• Identify customer needs, troubleshoot issues, resolve complaints efficiently
• Process orders, manage customer accounts, update contact information, and handle returns or billing adjustments
• Maintain deep product knowledge to provide accurate information and recommendations
• Document customer interactions and feedback in the CRM/database
• Share recurring feedback with team leads to improve processes and satisfaction

Skills

Communication

Problem-solving

Empathy and patience

Tech-savvy

Multitasking

Experience in customer service

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

CRM systems

Help desk software

Microsoft Office

Google Workspace

Job description

Job Overview

Here is a complete, ready-to-use Customer Service Representative job description broken down into responsibilities, required skills, and key benefits that you can paste directly into your job posting:

Job Summary

We are seeking a customer-focused and enthusiastic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, resolving inquiries, providing product/service guidance, and delivering exceptional service to ensure customer satisfaction and loyalty.

Responsibilities

• Customer Interaction: Handle incoming customer inquiries via phone, email, chat, or in-person with professionalism and empathy.
• Problem Resolution: Identify customer needs, troubleshoot issues, resolve complaints efficiently, and ...???
• Account & Order Management: Process orders, manage customer accounts, update contact information, and process returns or billing adjustments.
• Product Knowledge: Maintain a deep understanding of our products, services, policies, and promotions to provide accurate information and recommendations.
• Documentation: Accurate and detailed documentation of customer interactions, feedback, and issue details in our CRM/database.
• Continuous Improvement: Share recurring customer feedback and insights with team leads to help improve overall operational processes and customer satisfaction.

Skills & Qualifications

• Communication: Exceptional verbal and written communication skills with strong active listening capabilities.
• Problem-Solving: Proven ability to think critically, troubleshoot issues, and find efficient solutions under pressure.
• Empathy & Patience: Strong interpersonal skills with a patient, customer-first attitude.
• Tech-Savvy: Proficiency with CRM systems, help desk software, email platforms, and standard office software (e.g., Microsoft Office, Google Workspace).
• Multitasking: Ability to manage multiple customer interactions and administrative tasks simultaneously in a fast-paced environment.
• Experience: High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred); prior experience in customer service, retail, or hospitality is a plus.

Benefits

• Competitive Compensation: Hourly pay with performance-based bonuses/incentives.
• Health & Wellness: Comprehensive medical, dental, and vision insurance options.
• Paid Time Off: Paid vacation, sick leave, and recognized company holidays.
• Career Growth: On-the-job training, mentorship, and opportunities for advancement within the company.
• Workplace Perks: Employee discounts, flexible scheduling options, and a collaborative, supportive team environment.