Banquet Service Lead — Elevate Event Experiences

Oak View Group; Philadelphia (Philadelphia County); On-site; USD 39,000 - 44,000; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group is seeking a Banquet Captain to coordinate all aspects of banquet service, lead staff, and ensure event success in our venues. You will work closely with culinary and events teams to manage pre-event prep and ensure smooth service.

This role requires attention to detail, strong communication, and flexibility to work evenings, weekends, and holidays as events dictate, with a focus on guest satisfaction and safety.

Qualifications

• High school diploma or general education degree (GED).
• 2-3 years of previous experience in a banquet service role.
• Must meet state age requirements for handling alcoholic beverages.
• Strong knowledge of banquet operations, service standards, and event execution.
• Excellent communication and interpersonal skills, with the ability to coordinate effectively with kitchen staff, event coordinators, and service teams.
• Ability to guide and support staff, including conducting pre-shift meetings and assigning responsibilities.
• Detail-oriented with strong organizational and time-management skills.
• Ability to evaluate service quality and make real-time adjustments to ensure guest satisfaction.
• Knowledge of proper food handling, sanitation, and safety standards.
• Flexible schedule, including evenings, weekends, and holidays, based on event needs.
• Commitment to regular and reliable attendance.

Responsibilities

• Reviews assigned banquet staff functions and banquet menus prior to the scheduled event.
• Conducts pre-banquet meetings with staff to ensure appearance and hygiene standards are being met, assign stations and partners, and review banquet event orders.
• Communicates with the Executive Chef / Kitchen Manager or event coordinator to ensure that all details have been planned for and met.
• Ensures that changes and further instructions are made in a timely manner.
• Ensures that appropriate quantities of china, glassware, silverware, linens, and other items are available for upcoming events.
• Secure requisitions for those items not available in inventory.
• Checks room setup prior to the event and meets with Executive Chef to confirm quantities of food items and timing of food leaving the kitchen.
• Ensures proper handling of all equipment (i.e., china, glassware, silverware, linen, and props) and their proper storage after use.
• Conducts random audits during functions to evaluate food and service. Ensures that food is served at an appropriate temperature, food is placed properly on the table, sufficient food is available, and upsell opportunities are met.
• Regularly reviews the banquet schedule for changes, calendar of events, and special events.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Skills

Banquet operations

Communication skills

Staff coordination

Time management

Education

High school diploma

Job description

Oak View Group is seeking a Banquet Captain to coordinate all aspects of banquet service, lead staff, and ensure event success in our venues. You will work closely with culinary and events teams to manage pre-event prep and ensure smooth service.

This role requires attention to detail, strong communication, and flexibility to work evenings, weekends, and holidays as events dictate, with a focus on guest satisfaction and safety.